Alerts

An Alert is a single message notifying recipient about specific issue exposed during monitoring process. Alerts are delivered by a number of means, including

Alerts can be directed to a multiple recipients by the use of Groups

Info
Most of the time, we recommend clients to create a separate mailbox, designated only for Dotcom-Monitor testing. This way those emails will not interfere with your normal emails.

In Case you have some extra requirements for alerting, we can offer Custom Alerting options. This implies development of a special script whick can perform any action on an error state. For example it can call different URL’s depending on an error type or upload TXT file containing all Error information
Dotcom-Monitor Alerting system is very flexible and allows to adjust rules of “how and when” alerts have to be sent using device settings, and especially Filter and Advanced Alerting options

Visually decision-making process of whether alert should be sent or not is illustrated in the next picture.

ALERTING_CHAIN

FIlter

determines if conditions are met

Advanced_options refine incoming alerts according to the following  settings:

  • Send Uptime Alert. When this option is enabled, you will receive an alert when all detected errors are resolved
  • Disable False Positive Check. When error detected we run series of checks to ensure it is not a false alert. Those checks may take some time, depending on the error type and number of tasks in the device. This may cause some delay in downtime alert. You can disable false positive check to ensure immediate downtime alert, but it may result is some “false” alerts.
    We recommend NOT to disable “false positive check”
  • Number of minutes between email/wireless/pager/phone/SMS/Custom script/SNMP alerts. This option allows you to set an interval between alerts. For example, if the monitoring frequency for a device is every five minutes, by default you will receive an email alert every five minutes for as long as the device is down. You can override the default by setting a longer period, which will decrease the number of email alerts for a device failure.
During monitoring you may encounter alerts that seem false or inappropriate. Please read this troubleshooting article to eliminate false positives.