REST API Integration with 3rd Party Platforms Such as ServiceNow

To send alert notifications to a REST API such as ServiceNow, create an alert group using a custom script.   There are several custom scripts available for interacting with a REST API.  To use a custom script, in the Address Type dropdown, select Script, and in the Custom Script file field, enter the script followed by the required variables. (HTTP GET) url_executor.cs “http://www.example.com/url_to_call” (HTTP GET with basic authentication) url_executor_pwd.cs “http://www.example.com_url_to_call” “Username” “Password” (HTTP POST with the contents of custom 123456_Template_ID) Url_PostExecutor.cs “http://www.example.com_url_to_call” “123456_Template_ID” “Username” “Password” “Additional_Headers_Such_As\nAccept:application/json\nContent-Type:application/json” (The Url_PostExecutor.cs script accepts a maximum number of 5 variables, so if you require multiple headers, you should Read more

Integration with Zapier

How to Use Dotcom-Monitor integration with Zapier.   First you must have an active Dotcom-Monitor account and an active Zapier account. Log in to your Dotcom-Monitor Account, and find your Zapier API Unique identifier under the account menu.  Copy the ID to your clipboard (ctrl+C) Log in to your Zapier account and click Make a new ZAP. Under Trigger, search for dotcom to find the Dotcom-Monitor trigger. Select the trigger you wish to use where it says “when this happens” Select the program you wish to trigger an action from on the right hand side of the screen. Under step Read more

Email

E-mail alerts contain detailed information about the monitored device, the task name, the affected monitoring agent location(s) , the error code and the error description. To receive email alerts for a Device, first click “Actions”>Edit> then scroll down to “Notification Options” and place a check in the box after “Email” and specify the email address where the email messages should be sent.

SMS

Dotcom-Monitor can send alert notifications for each DOWN/UP state change of a Device to one, or more cell phone numbers in the Short Message Service (SMS) format. To receive SMS alerts for a Device, first click “Actions”>Edit> then scroll down to “Notification Options” and place a check in the box after “SMS Number” and specify the number where the SMS messages should be sent. “Device”>Actions > Edit Scroll down to the ‘Notification Options’ area   Specifying the Phone Number where SMS messages should be Delivered Any number within any cell phone carrier around the world can be set as destination. IMPORTANT: The Phone Number must Read more

Setting Up Alerts

Alert Setup Guide This guide walks you through multiple alert configuration options and offers tips on how to get the most out of alerts. Alert Set-Up Using Dotcom-Monitor Dotcom-Monitor is an active external service that simulates end-user interactions with Internet services such as web applications, mail servers, and video streaming. As Dotcom-Monitor imitates a user’s behavior, it simultaneously monitors for problems affecting availability, accessibility, and performance. Alerts are a critical part of the Dotcom-Monitor service and provide real-time alert whenever service- affecting problems are detected. Dotcom-Monitor offers an extremely flexible framework for problem alert. There are several main concepts that Read more

Alerts

An Alert is a single message notifying recipient about specific issue exposed during monitoring process. Alerts are delivered by a number of means, including Alerts can be directed to a multiple recipients by the use of Groups In Case you have some extra requirements for alerting, we can offer Custom Alerting options. This implies development of a special script whick can perform any action on an error state. For example it can call different URL’s depending on an error type or upload TXT file containing all Error information Dotcom-Monitor Alerting system is very flexible and allows to adjust rules of “how and when” Read more

Uptime Alerts

Uptime alerts notify you after an error has been detected, once the issue has been resolved and all of the tasks under the device are reporting a successful monitoring result again. Uptime Alerts can be enabled on the device level. When an uptime alert is enabled on a device, an uptime alert is sent to the specified email addresses or alert groups when all detected errors have been resolved.  

Setting up group alerting

  Open Device edit page. Scroll down to the “Notification Options” section and select from the created Notification Groups The Alert Escalation option allows you to “Start Alerts after Downtime remains for longer then:” a specific period of time.  In the example above, the First Group is notified in 10 min, the Second Group after 20-minutes of downtime, and the Third Group after 30-minutes of downtime. The Notification Escalation time intervals in the drop-down menu range from immediate to three hours and are available in 10-minute increments.

Traceroute when an error is detected

Each time an error is detected by a remote Dotcom-Monitor agent location, it automatically executes a traceroute from that remote monitoring agent location to the target of the monitoring. A traceroute can help determine if the error is an issue related to the network itself – such as DNS resolution issue, packet loss, or a network latency  – or if the error is an actual server problem. There are two types of traceroute procedures: Network traceroute and DNS traceroute. Network traceroute A Network traceroute will help identify the network hop where the problem is occurring. This helps identify whether or Read more