Single Sign On (SSO) Set Up

SSO login is available using Active Directory Federated Services (ADFS). Here are the steps required to enable SSO with ADFS as the Identity Provider: Install ADFS 2.0 (help can be found at http://www.microsoft.com/en-us/download/details.aspx?id=10909) In the ADFS management console: – Click Server Configuration Wizard – Create new FS – Standalone FS – Select SSL certificate (if there are no certificates you can create self signed cert using inetmgr -> server certificates -> create self signed cert) In the ADFS management console: – Click on “Add relying party trust” – Import data about the relying party from a file (choose DMSPMetadata.xml) – Choose Read more

Target Hostname or IP Address

The host field should be filled in with either a hostname or an IP address.  For externally available sites, the hostname should be formatted as www.hostname.com.  If the target is an IP address, it can be formatted as either an IPv4 or IPv6 address.

Monitoring Tasks

After selecting a monitoring solution, you will see a list of tasks available.  If you need help figuring out what task best fits your need, please click on the blue help icons in each task panel to learn more about the task.       If you do not see the task you wish to monitor under a particular solution, you can click the Choose Solution tab at the top left of the page   or click the “Back to Solutions” button on the lower left-hand corner of the screen to select another solution.    

Monitoring Solutions

Select the solution that best describes your needs.  The descriptions for each solution type are listed on the left- side of the solution page. If you are unsure whether your monitoring goal fits better under one solution or another, feel free to click through either solution to see what the options are.  Because some monitoring tasks may fall under more than one solution they can be reached down multiple paths.   The particular solution you select will not affect the price of the service, we simply group tasks under multiple solutions for your convenience.   If you do not see Read more

Setting Up Alerts

Alert Setup Guide This guide walks you through multiple alert configuration options and offers tips on how to get the most out of alerts. Alert Set-Up Using Dotcom-Monitor Dotcom-Monitor is an active external service that simulates end-user interactions with Internet services such as web applications, mail servers, and video streaming. As Dotcom-Monitor imitates a user’s behavior, it simultaneously monitors for problems affecting availability, accessibility, and performance. Alerts are a critical part of the Dotcom-Monitor service and provide real-time alert whenever service- affecting problems are detected. Dotcom-Monitor offers an extremely flexible framework for problem alert. There are several main concepts that Read more

Adding Comments To Monitoring Devices

Guide-Adding-Comments The Comments function allows users to post notes to monitoring devices and associate these with certain monitoring responses. When a comment is created, it can be assigned to one or more monitoring devices for a specific date/time range. When a report for a monitoring device is created, the comments will appear for the specified reporting period. Comments can be used to: Keep record of causes of certain outages Mark planned outages Add an explanation to certain error conditions Add any additional information for a specified monitoring device for any specified period of time Comments can be public or private. Read more

Setting up group alerting

  Open Device edit page. Scroll down to the “Notification Options” section and select from the created Notification Groups The Alert Escalation option allows you to “Start Alerts after Downtime remains for longer then:” a specific period of time.  In the example above, the First Group is notified in 10 min, the Second Group after 20-minutes of downtime, and the Third Group after 30-minutes of downtime. The Notification Escalation time intervals in the drop-down menu range from immediate to three hours and are available in 10-minute increments.

Create/Edit Alert Template

Alert Templates can be found / created in the main menu via “Configure” drop-down menu, “Notification>Templates”   Templates allow you to control the look feel and content of your alert messages. For example your technical users’ messages could have links to network trace routes or even snapshots of the download that caused the alert. The Template editor allows you to input dynamic variables to customize the alert for the intended recipient. The dynamic variables can be used in both the subject and the body of the alert emails. Name:  Specify a descriptive name that is recognizable in a drop down list of other templates. Email Subject: Read more

Troubleshooting False Alerts

This article sets guidelines for troubleshooting basic errors and addresses how to verify that a “false alert” is actually a genuine alert. When users of Dotcom-Monitor system receive an Alert that a monitored Device (a website/network device/mail server etc.) has an Error they often proceed to “verify” the Error by simple operations like opening the webpage in their own browser or performing usual mailbox check. If  visually everything looks good they may then mistakenly assume that the error is a “False Alert”. However, based on an extensive review of Dotcom-Monitor trouble-tickets that suggest a “False Alert” more often than not these “False Alerts” are actually genuine Alerts. To Read more