Setting Up Alerts

Alert Setup Guide This guide walks you through multiple alert configuration options and offers tips on how to get the most out of alerts. Alert Set-Up Using Dotcom-Monitor Dotcom-Monitor is an active external service that simulates end-user interactions with Internet services such as web applications, mail servers, and video streaming. As Dotcom-Monitor imitates a user’s behavior, it simultaneously monitors for problems affecting availability, accessibility, and performance. Alerts are a critical part of the Dotcom-Monitor service and provide real-time alert whenever service- affecting problems are detected. Dotcom-Monitor offers an extremely flexible framework for problem alert. There are several main concepts that Read more

Setting up group alerting

  Open Device edit page. Scroll down to the “Notification Options” section and select from the created Notification Groups The Alert Escalation option allows you to “Start Alerts after Downtime remains for longer then:” a specific period of time.  In the example above, the First Group is notified in 10 min, the Second Group after 20-minutes of downtime, and the Third Group after 30-minutes of downtime. The Notification Escalation time intervals in the drop-down menu range from immediate to three hours and are available in 10-minute increments.

Create/Edit Alert Template

Alert Templates can be found / created in the main menu via “Configure” drop-down menu, “Notification>Templates”   Templates allow you to control the look feel and content of your alert messages. For example your technical users’ messages could have links to network trace routes or even snapshots of the download that caused the alert. The Template editor allows you to input dynamic variables to customize the alert for the intended recipient. The dynamic variables can be used in both the subject and the body of the alert emails. Name:  Specify a descriptive name that is recognizable in a drop down list of other templates. Email Subject: Read more

Troubleshooting False Alerts

This article sets guidelines for troubleshooting basic errors and addresses how to verify that a “false alert” is actually a genuine alert. When users of Dotcom-Monitor system receive an Alert that a monitored Device (a website/network device/mail server etc.) has an Error they often proceed to “verify” the Error by simple operations like opening the webpage in their own browser or performing usual mailbox check. If  visually everything looks good they may then mistakenly assume that the error is a “False Alert”. However, based on an extensive review of Dotcom-Monitor trouble-tickets that suggest a “False Alert” more often than not these “False Alerts” are actually genuine Alerts. To Read more