Why are we seeing errors but the task is successful?

In the Online report detail, when I  expand an individual monitoring session to view granular details of the steps, why are we seeing errors but the overall monitoring task is succeeding? There are a number of cases where an individual element or call to a server being monitored will result in a flagged or erroring response.  Such responses are typically noted by a red exclamation mark and the text may be slightly grayed out.    One cause of this type of flagged event could be that the website being monitored requires basic authentication.  In this case, the first request for Read more

We are receiving errors but our site is up?

There are many different errors that can occur while a website is still partially or fully accessible.  Some of the most common errors that can occur while your website still appears to be available include: A Timeout has been exceeded If the error specifies that a timeout has occurred, edit the monitoring task details and look for a Maximum Timeout value.  If you are getting many timeout errors you may want to consider increasing the max timeout value or removing it altogether.  Alternatively, you can perform updates to your site to improve load speed or host individual elements at a Read more

Why didn’t I receive an alert when an error was detected?

There are a number of factors that determine whether an alert message will be sent and to whom it will be sent.   Filters When you create a device, a default filter is automatically applied to all devices.  The default filter requires that more than one location (unless you only select one location) receives the error before an alert is triggered.  This is done to eliminate false positive alerts when one location suffers from a small network hiccup.  You can create a filter that does not require more than one location, but be aware that you will likely receive many Read more

We Are Receiving Many Alerts That the Site Is Down, How Do We Fix It?

Dotcom-Monitor systems offer a robust set of monitoring tools that should be carefully adjusted to detect the level of performance required for each monitored target.  Due to the number and variety of alerting factors, you may need to tweak some of the settings on your monitors in order to eliminate false positives. To determine if the alerts you are receiving are valid, check out this article on identifying false positives. If you still do not wish to receive alerts the way they are currently configured, running an online report from the Device Manager for the time during which you received the alerts will give Read more

Can I disable/silence device alerts for more than 3 hours?

You can silence individual device alerts from the Device Manager by clicking actions next to the device and silencing for the desired period. To silence multiple devices, click the checkbox next to each device you wish to silence and then click the blue actions label at the top of the table, and select the alert silence for the period you wish.   If you wish to silence devices for more than 3 hours, You can use the API.  For information on how to do this, checkout https://wiki.dotcom-monitor.com/programming-interfaces/disable-alerts-for-a-device/.   Before you can use the API, you must notify support what IP addresses to Read more

How do I view a Dashboard?

Once you have created a dashboard, you can view it at any time by copying and pasting the url into a new browser window.  You do not have to be logged in to the system in order to view a dashboard. To find the url of the dashboard, log in to Dotcom-Monitor and in the navigation menu at the top of the Dotcom-Monitor website, navigate to Configure, Dashboards. Expand the accordion menu containing your dashboards and click the actions button to the right of the dashboard you wish to access. Selecting preview will open the dashboard in a new window Read more

How do I input a large number of items (devices / tasks / filters / schedules / etc..)?

The easiest way to create a large number of objects  items (devices / tasks / filters / schedules / etc..) in the Dotcom-Monitor system is to open a support ticket and ask the support team for assistance.  They may direct you to input all of the objects that you want created into a spreadsheet with a column for each relevant field. Once your spreadsheet is completed you can attach it to the support ticket or email it to support and they will populate the changes for you.