Groups

A Group contains a list of addresses (emails, phone numbers, SMS number etc…) that can receive Reports and/or Alerts.

Setting up a Group places recipients of Reports and/or Alerts into a Group. Each recipient in the Group can have a unique Alert Template.

Addresses in a Group can be delivered via:

Groups can be assigned to:

Example:

A “technical support” department has three people who have to stay informed about the company’s mail server status. If an error occurs this group of three will first receive an email alert, and then SMS alert if the error persists for over 60-minutes. To create this type of Group Alerting  and escalation process, two Groups need to be created. First, the “Tech. Support – Email” Group, composed of the technical support team member emails, and second “Tech. Support – SMS” Group composed of their phone numbers. Assign both Groups under Alert Options at the mail server monitoring Device Edit page and then set  a 60-minutes delay for the “Tech. Support – SMS” Group alert.