Monitoring Agent

Agents are servers that perform monitoring Tasks from locations around the world.  Monitoring Agents can be added or removed from individual devices as necessary.

Setting up monitoring Agent locations

The set-up and configuration of Agents is an important part of setting up a Device. The choice of which Agents are used is based on the specific monitoring goals (for example, an exclusively North America-based company would likely only monitor Device using North America-based Agents). The list of activated Agents monitoring a Device can be changed at any time by going to Edit and selecting,  or deselecting the monitoring Agent locations.

The number of monitoring Agents involved in monitoring a device defines the degree of monitoring accuracy.

Having a single monitoring Agent location can result in a false alert. This is often due to an isolated issue occurring on the Internet  itself (examples, a network hop issue, or a network provider (such as, AT&T) issue), which impacts the ability of a single Agent location to actually conduct successful monitoring via the Internet to the Device.  

Recommendation

It is recommended that you monitor from at least five monitoring Agent locations. This provides a more complete snapshot of the network, server, webpage, and web application conditions if performance issues are detected. It also helps prevent false alerts due to network issues.

All monitoring Agent locations are listed in the “Monitoring Locations” area (go to Device “X”>Edit, scroll to Monitoring Locations area) and are grouped by continental geography; North America, South America, Europe and Middle East, Asia, Australia, and Africa.

NOTE

If Private Agents are installed they will be listed as custom-named Agent locations within  “Monitoring Locations”.

Standard monitoring Agent locations are, by default, available within the Device interface.

 

Premium monitoring Agent locations* are not, by default, available within the Device interface.

Here is the updated list of Monitoring Agent Locations.

*Contact the Dotcom-Monitor sales department at 1-888-479-0741 x1, or sales@dotcom-monitor.com for questions, or to enable the Premium Agent locations.

The additional cost for the Premium Agent locations is due to a significant bandwidth costs in those geographies.

The “Shanghai” (China) monitoring Agent, is located behind Great Firewall of China, which is administered directly by the Chinese government. The Chinese government has filtering rule in place for all Internet traffic and it is not public. These filtering rules are modified frequently, which, in turn, affects monitoring results from the Shanghai, China Agent.

Dotcom-Monitor operates remote monitoring Agents on six continents. These monitoring Agents are located in Tier-1 data centers close to the world’s major Internet backbones. The close proximity to major Internet backbones help ensure network latency associated with the Agents is non-consequential. The Agents are maintained on high-capacity servers to ensure monitoring is extremely accurate and consistent. Below is a list of the Agents and the backbones they monitor.