How to create devices and tasks

ActiveSync task

An ActiveSync Email task uses Exchange Active Sync (EAS) to monitor your Microsoft Exchange servers for errors and sends an alert when a monitoring agent detects an issue.

The task checks a remote mail server to verify that users can access their email account via Microsoft Exchange ActiveSync protocol, then sends an email and checks for successful delivery of the email message after which the email is deleted.

Any error detected during monitoring check is reflected in the report with an Error Code and appropriate description.

A monitoring check follows these steps with no issues for a successful response:

  1. Connect to a specified mailbox
  2. Send a test email from the specified mailbox to the same address
  3. Check for the test email within the mailbox.

Creating a task

Once you have created a device and are adding or editing an ActiveSync task, you will be prompted to adjust the following settings.

Email Address

Defines the destination email address.


Contains a password for authentication.


Pressing the discover button begins a Microsoft Exchange special service called Autodiscovery. The Autodiscover service simplifies the provisioning of your client by returning the required system settings after you enter your e-mail address and password.

If the Autodiscover service is configured properly at the mail server, then the PORTTarget Mail Server and USE SSL options will be filled in automatically.

Completion Timeout (in seconds)

Enter the number of seconds the task should wait for a response from the web page before aborting the task and returning an error. If this is left blank the default timeout for a task is 120 seconds.


When enabled the connection over SSL will be requested.

Accept all SSL certificates

When enabled all certificate-related errors (like Certificate Authority, Certificate Date, Certificate Common Name, etc.) are ignored.

Server Information

Target Mail Server: Specifies mail server address.

Port: Specifies  mail server port number.

Domain\Username: The field contains a domain (depending on a configuration of a server, a domain name may be not necessary) and username for authentication.

DNS Options

The DNS Options feature allows users to choose how domain name server (DNS) requests are conducted during a monitoring task.

To specify the mode of resolving hostnames, in the DNS Resolve Mode section, select one of the available modes. For more details on the feature configuration, see DNS Mode Options.

The Custom DNS Hosts section contains the mappings of IP addresses to hostnames.

To specify the mapping, enter the IP address and the host name in the corresponding fields.