Customized Alerts can be created using Alert Templates. Alert Templates are created/or edited in user accounts by going to Configure > Alert Templates.
The default alerts in each monitoring platform contain a set of standard variables, such as Device Name, Error Code, Error Description, etc.
The Alert Templates allow users to customize Alerts with additional variables within the Alerts sent. All of the platforms’ Alert Templates can be customized by adding, or subtracting additional dynamic variables provided by Dotcom-Monitor. Also, Alerts can be customized for any Alert Type (SMS, phone, email, etc.) using the Alert Template. After an Alert Template is created it appears in the Notification Group screen under “Template” (Configure>Notification>Group, click “Template” drop-down button).
See also: Setting up an Alert Template