The SLA report configuration includes the following choices:

  • Device: Select a device you want to work with. The field will be prefilled in the case of SLA Report editing.
  • Output Format: You can select the format you wish to receive the report in, PDF or CSV.
  • Report Period: Select the period of detail that you want to break the report down into.  For example, if you select a daily period, there will be one line item in the report for each day.  If you select weekly there will be one line item for each week.
  • Monitoring Location: There are three options, All Locations, a detailed selection where a list will show up and you can select multiple locations, or you can choose a single location from the dropdown menu.
  • Response Filter: Select a filter that you have created prior to running this report.  Filters allow you to filter out error conditions so that they do not appear in the report as errors.  an example of such a filter would be if a device often fails from one location due to a timeout, but it is working in all other locations, so you do not consider it to be an error if only one location times out.
  • Scheduler: Select a schedule that you have created prior to running this report.  A schedule will limit the report to only include errors during the scheduled period.
  • SLA Uptime: Enter the expected % of uptime for each period.  At the end of the report, the detail SLA table will highlight in red any period in which this level of uptime has not been achieved.
  • Start Date: Enter a date and time you wish the report to begin within the following format (dd/mm/yyyy hh:mm)
  • End Date: Enter a date and time you wish the report to end within the following format (dd/mm/yyyy hh:mm).  Note that if you do not select an end date it will default to the current date and time.
  • Report destination:  You can either select a Notification group that you have predefined or enter an email address in the E-mail field.