Departments are stand-alone sub accounts within a Dotcom-Monitor parent (master) account. Using separate Dotcom-Monitor sub accounts within a parent account enables you to easily manage large groups and different types of users, as well as allocate monitoring and stress testing resources according to the certain needs of sub account users. 

For example, your company is the owner of a Dotcom-Monitor account and you need to allocate access to your account between specific company divisions. You can create several departments within your account so that users from different divisions can use their department resources independently, without having to give them access to the parent account or other Dotcom-Monitor department accounts.  Parent account users will still have access to the department accounts in compliance with their Dotcom-Monitor user roles.  

Department resources can be limited based on the parent account package. For a department, you can limit the number of tasks for each Monitoring Platform, Performance Counter AgentPrivate Agent, in addition to establishing the limit for the total Stress Testing cost per month. 

Adding a New Department

To begin the process of adding a department, go to Account > Account settings on the navigation toolbar, and select the Departments tab. 

To add and configure a department, click Add Department, and then specify a unique department name. You can also set up monitoring and stress testing limits in the corresponding fields. 

Monitoring Limits

Package details are listed under each monitoring platform. The number of used tasks and package task limits are provided in the Used field. The number of used tasks is calculated by considering the number of tasks which have been already created within the parent account or other departments (if any).   

The number of tasks available to allocate to the department is displayed in the Available Capacity column (the difference between the number of used tasks and the number of tasks provided in the package). To specify how many tasks can be set up by the department users from within the account, enter the number in the related box.

Sharing Private Agents

If all of the Private Agents (if any) are already in use, you can select Private Agents to share with the department. To do this, select the necessary agent in the Share Existing Private Agents section. If a Private Agent is shared, it can be used in tasks by the department users.    

Stress Testing Limits

To limit the total cost of the stress tests per month, specify the maximum available Amount in the corresponding section. 

Selecting an Account

Once the department has been created for the very first time, you will be prompted to select an account (parent or department) to use.

You can switch the account at any time by selecting an account from the Account > Switch Account menu.

The parent account always appears at the top of the account list.

Department Account Settings

To change the department account settings, log into the department account and select Account settings from the Account menu on the navigation toolbar. 

Under the Technical Contacts tab, you can specify the department contact details. 

Changing Default Alerting and Reporting settings

By default, a parent account’s alerting and reporting settings are applied to a department account. To change a notification type or address and a scheduled report address, configure the department Notification Groups.

Adding Users to a Department

To assign users to a department, log into the department account.  From the Account menu on the navigation toolbar, select Account settings > Users

The owner of the main account is automatically added to the department users, along with the corresponding role. 

To add a new user, click Invite Users. Next, specify an email address and a Role for the user and click Send Invitation. You can invite several users at one time. Once the invitation has been sent, the invited user will receive the email with a link to access the Dotcom-Monitor department account. 

Users that don’t have an account in the Dotcom-Monitor system will be required to sign up first.

Department users don’t have access to parent account settings and facilities.

Configuring XML Feed for the Department

To deliver XML report on Department’s monitoring devices into your system or any type of dashboards, you can configure XML Reporting Service for the Department. For the guidelines, see Using the XML Reporting Service (XRS).