Introduction

This guide will help you get started with Dotcom-Monitor. If there are any terms that are unfamiliar check available articles in our Glossary.

After logging in to the system you will be redirected to the main page – the Device Manager page.

Dotcom-Monitor uses devices to organize and set up monitoring. A device is an organizing “set” of monitorings, which contains either a sequence of monitoring tasks, a single monitoring task, a monitoring script that includes tasks, or a combination of these three. Moreover, a device defines monitoring settings, such as frequency, monitoring agent list, reporting options, alerting options, and other settings that are specific to different monitoring platforms.

Add a Device

Dotcom-Monitor maintains a global network of 20+ locations of monitoring agents.  These agents perform various monitoring tasks on your devices based upon the custom monitoring settings and details you have provided for a device. To create the first task to monitor you need to add a monitoring device by clicking the Add Device button from the Device Manager page. This will take you to the page where you can select the type of monitoring task you wish to create.
See for other ways of adding a new device at the Approaches to creating a device article.

Set up a Task

A monitoring task is the active monitoring of a specific target. Targets, which can have monitoring tasks, include:

  • a specific URL
  • a Mail server, FTP server, web server etc.
  • for web applications monitoring, in the UserView terminology – a single “step” in a multiple-step monitoring sequence (such as 5-steps online shopping cart process)
  • for performance monitoring, in the MetricsView terminology –  represents single Performance Counter or single SNMP Counter

There are two fundamental ways to set up monitoring tasks:

  • Setting up single tasks on the Task tab within a device interface
  • Setting up sequences of tasks using the EveryStep Scripting Tool

Tasks are grouped together by platform. The exact process for setting up a single monitoring task varies depending on the type of the task and the monitoring platform used. If you are not confident what type of task you need to set up, see Choose your monitoring task type.

Monitoring tasks within a device are executed sequentially in the order in which they were set up. The monitoring by tasks in separate devices occurs independently of other devices.

Configure a Device

On the device configuration screen, you will notice several tabs where you can specify a specific group to receive reports or alerts as well as a choice of schedule and filters to apply to the tasks, the reports, and the notifications. If you do not know what you wish to put in these fields while setting up your first device you can stick to the default options, and always come back and edit the device at a later time. Once you have identified what those options should be and save your device, you can create new groups, schedules, and filters from the Configure menu at the top of the Device Manager page.

The statistical data of all tasks included in a device is used to calculate the comprehensive statistical data (such as Reports, charts, and graphs, SLA reports, etc.) of that device. It is important to understand that summarized data in a report is based on measurements of all tasks associated with a device. Therefore, we recommend that you separate unrelated tasks (for example,  an HTTP task, a SIP task, and a PING task) into separate devices. This is because reports and alerts aren’t accurate when non-related tasks are combined into a single device. When tasks are not closely related to each other it is recommended to only have one task per device.

This video shows you the basic process of setting up monitored devices and tasks.

 

We recommend that if tasks are independent of each other you should create a new device for each task. Devices operate independently of each other, and if you have fewer tasks in a device, you will receive faster alerts.

To make sure the notification emails don’t get caught in spam, use the Send Test Alert option from the device menu in Device Manager after configuring a new task.

Configure Groups

Groups are used to configure who will receive alerts and scheduled reports.  To set up your groups, go to the Configure menu at the top of the page and select Groups. We suggest you set up the first alert group to simply include your own email address, SMS text number or phone number, depending on how you wish to receive notifications.  If you already know what additional groups or people will receive alerts you can create those alert groups now, otherwise, you can come back to the groups later and create additional groups such as different shifts of support teams.

Configure Schedules

When configuring groups you may have noticed there was an option to set a schedule for the group.  Schedules can be set up so that certain groups only receive notifications during specified time periods.  Schedules can also be used to define when a task should be run or suspended.  For example, if you perform server maintenance every Friday evening at midnight, you may want to suspend your alerts for that period so that notifications are not sent out.  If you have three support shifts you may want to schedule alerts to be sent to different support teams at different times of the day.

  • Additional helpful definitions