Setting up monitoring agents is an important part of device set-up.

Depending on your monitoring goals you can choose from a list of available agents.

List of activated agents can be changed any time by editing device settings.

If you wish to edit the locations of multiple devices at once, see Editing locations for multiple devices.

To edit the locations for an existing device, from the Device Manager:

  1. Click the device action button  next to the device you want to edit.
  2. Select Edit.
  3. Go to the Monitoring tab and scroll down to the Monitoring Locations section and select agents you need.

The number of monitoring agents involved in monitoring defines the degree of accuracy of the monitor.

Having just one monitoring location can result in false alerting due to potential internal agent issues or network issues unrelated to the particular monitored device.

Monitor from at least five monitoring agent locations. This provides a more complete snapshot of a network, server, webpage, and web application conditions if performance issues are detected. It also helps prevent false alerts due to network issues.

You can add a new agent to multiple devices easily.

All monitoring agents are grouped by a geographic positioning: America, Europe, and the Middle East, Asia, Australia, Africa.

If you have Private Agents installed they will be listed in their own section under the Private Agents block.

We also have several Premium Locations.

The Shanghai (China) monitoring agent, is located behind the Great Firewall of China, administered directly by the Chinese government. The filtering rules are not public and can be modified quite frequently, which in turn can affect monitoring results dramatically.