Setting up monitoring agents is an important part of device set-up.
Depending on your monitoring goals you can choose from a list of available agents.
List of activated agents can be changed any time by editing device settings.
To edit the locations for an existing device, from the Device Manager:
- Click the device action button next to the device you want to edit.
- Select Edit.
- Go to the Monitoring tab and scroll down to the Monitoring Locations section and select agents you need.
The number of monitoring agents involved in monitoring defines the degree of accuracy of the monitor.
Having just one monitoring location can result in false alerting due to potential internal agent issues or network issues unrelated to the particular monitored device.
You can add a new agent to multiple devices easily.
All monitoring agents are grouped by a geographic positioning: America, Europe, and the Middle East, Asia, Australia, Africa.
We also have several Premium Locations:
Buenos Aires (South America), Sydney (AU), Brisbane (AU) Tokyo (Asia), Johannesburg (Africa).
Please contact the sales department to enable premium locations. There is an additional cost to utilize the premium locations based upon a significant increase in bandwidth costs in those geographies.