How to Find an Error Description

To find failed session details with error descriptions, run the Online Report and go to the Log tab.

The session responses are provided in the corresponding columns of the log. Drill into the session details to view error messages and access attached additional reports on elements which generate the errors. To preview error messages, open the error infotip.

General Tips

Generally, use the tips given below to troubleshoot an error.  

  • Check if the error repeats at other monitoring regions

  • Check a failure on the route level

Troubleshoot by Task Type

  • Errors in BrowserView/UserView tasks

  •  

Troubleshoot by Error Code

Use more specifical recommendations depending on the error types.  

  • Validation (200)

  • Runtime (201)

  • Certificate (203)

  • Cryptographic (204)

  • TCP (205)

  • DNS (206)

  • UDP (207)

  • HTTP (208)

  • FTP (209) and SFTP (210)

  • SMTP (211), POP3 (212), IMAP (213) and ActiveSync (2019)

  • ICMP (214) and ICMPv6 (215)

  • DNSBL (216)

  • Media (217)

  • SIP (218)

Spikes in load on a host’s web server could lead to isolated Validation (200) or Runtime (201) errors.  

If an error persists, contact our technical support for assistance.