UserView Pricing

Standard pricing is based on a few factors: the total number of monitored tasks in all the monitored scenarios within an account and the frequency of monitoring (ex. 1-minute, 3,5,10, 15-minute).

For example, an account owner monitoring three separate UserView Monitoring scenarios including: a log-in with four tasks, a shopping cart with eight tasks, and an application with six tasks, a total number of 18 tasks at a 5-minute frequency. The pricing model includes packages with volume discounts and in this case a “Premium” package with up to 20 tasks at a 5-minute frequency is most cost-effective.
In UserView the terms ‘task’ and ‘step’ DO NOT mean the same thing. Specifically, a task is defined as an action that opens a new URL, or page title.  A step is a single action performed on a page such as checking for the existence of a specific element.  A task may contain multiple steps before a new task is initiated.  For example, you may begin a task by browsing to a new url.  You may then perform three steps by checking for the existence of a user login field, checking the footer for the phone number, and making sure the heading contains the word “shopping cart”.  Then, when a link is clicked and a new URL is loaded, you have created a second task.  There are some advanced features that will also trigger a new task such as an RIA Picture Assertion, finding and mousing over an image, starting a script timer and starting a network element timer.

Additional costs may be incurred when non-standard monitoring agents are used or when the Rich Internet Application (RIA) option of UserView Monitoring is required, or chosen for monitoring.

Tasks include:
Approximate Pricing Matrix for UserView Monitoring (please see your account executive with questions):